Terms and Conditions

Minimums

Your opening order must total a minimum of $200 net (after discount), after your account has been established there are no minimums. To open an account, we will need to verify your status as a retailer. You will need to provide a copy of your business license and sales tax registration, along with a completed wholesale vendor application. Please contact the sales department at (702) 577-6592 and we will email you an application.

How to Order

The easiest way to order is to email us at info@smallworkspress.com. If you prefer to speak with a representative, we have someone ready to assist you with your order, M-F, 9am-6pm, Pacific Time. Please call (702) 577-6592, and ask to speak with the sales department.

Payment Terms

All accounts start with prepaid terms. After placing your order, please contact our accounts receivable department by phone with your payment information. If you wish to apply for credit terms, please call for a credit application and we will be happy to send you one. Terms are strictly Net 30, and payable by check. We do not accept credit cards for Net 30 accounts.


Shipping

Shipping

Most US domestic orders ship UPS unless specified otherwise. If desired, we can ship USPS Priority. We do not ship media mail. For small overseas orders, we will help you decide the most cost-effective method if you ship direct. Many overseas customers use a freight forwarding company. Please let us know your freight forwarder of choice. Local accounts may make arrangements to pick up orders at Smallworks Press.

Order Fulfillment

Orders are pulled, packed and shipped in the order they are received. Most orders are shipped the same day they are placed.


Returns

Loss & Damages

All UPS orders are sent insured. We pack our books extremely well so they will arrive to you in new condition. In the case of damage or loss. We are happy to provide any information needed for you to make a claim. Please contact sales immediately if you receive damaged merchandise.

Returns

If you must return something, please follow these guidelines:

  • Defects: Full credit is issued for books returned due to faulty printing, binding, or other manufacturer defects. This is only good for books returned within 30 days of our shipping date and must include the invoice number. Please contact us immediately and inform us of the damage.

  • Overstock returns: All overstock returns must be authorized prior to return and must arrive in original condition for credit. Any shelf worn, stickered, damaged or otherwise unsalable books will be returned to you and not credited. When returning overstock or damaged items, pack books tightly in a new box, with lots of packing material for shipment. A 15% restocking fee will be charged for overstock returns. No credit will be issued for overstock returns received more than six months after invoice date. Please contact us so we may help you create a return authorization to help expedite the processing of your returns.